20/80 Drama. Rethinking Feature Overload
In the complex world of enterprise software, a well-known phenomenon often takes center stage—the 20/80 drama. This concept reveals that customers typically use only 20% of a software’s features, while the remaining 80% are either underutilized, irrelevant, or simply never touched. This imbalance creates significant challenges, particularly in industries like manufacturing, where efficiency and precision are vital.