Privacy Policy

Last updated: May 2026

DUGAA respects your privacy and is committed to protecting personal data.

Information We Collect

We may collect:

• contact information you provide through contact forms or email
• business information related to customer inquiries
• website usage and analytics information
• technical information such as IP address, browser type, device information, and pages visited

Contact Forms and Communications

When you contact us through our website or by email, we may store your contact details and communications in order to:

• respond to inquiries
• provide support
• discuss our services
• maintain business records

Cookies and Analytics

Our website may use cookies and similar technologies for:

• website functionality
• security and performance
• traffic analysis and website improvement

We may use analytics providers to understand general website usage patterns. These services may collect information such as pages visited, browser type, device type, and approximate geographic region.

You can control or disable cookies through your browser settings.

How We Use Information

We use information to:

• respond to inquiries and communicate with customers
• operate and improve our website and services
• maintain website security
• analyse website performance and usage
• comply with legal obligations

Customer Data

For personal data processed through our software platform:

• our customers act as data controllers
• DUGAA acts as a data processor on behalf of customers

Customers determine what data is processed and who can access the platform.

Data Sharing

We do not sell personal data.

We may use trusted service providers for infrastructure, communications, analytics, and support services where necessary to operate our business.

Data Retention

We retain personal data only for as long as reasonably necessary for business, legal, security, or operational purposes.

Security

We implement appropriate technical and organisational measures to protect data, including access controls, encryption, and secure infrastructure practices.

Your Rights

Where applicable under data protection laws, you may have rights to access, correct, or delete your personal data.

If your data is processed through one of our customers’ organisations, please contact that organisation directly.

Changes

We may update this Privacy Policy from time to time by publishing an updated version on this website.

Contact

For privacy-related inquiries, please contact us via our contact form.