Privacy Policy
Last updated: May 2026
DUGAA respects your privacy and is committed to protecting personal data.
Information We Collect
We may collect:
- contact information you provide through contact forms or email
- business information related to customer inquiries
- website usage and analytics information
- technical information such as IP address, browser type, device information, and pages visited
Contact Forms and Communications
When you contact us through our website or by email, we may store your contact details and communications in order to:
- respond to inquiries
- provide support
- discuss our services
- maintain business records
Cookies and Analytics
Our website may use cookies and similar technologies for:
- website functionality
- security and performance
- traffic analysis and website improvement
We may use analytics providers to understand general website usage patterns. These services may collect information such as pages visited, browser type, device type, and approximate geographic region.
You can control or disable cookies through your browser settings.
How We Use Information
We use information to:
- respond to inquiries and communicate with customers
- operate and improve our website and services
- maintain website security
- analyse website performance and usage
- comply with legal obligations
Customer Data
For personal data processed through our software platform:
- our customers act as data controllers
- DUGAA acts as a data processor on behalf of customers
Customers determine what data is processed and who can access the platform.
Data Sharing
We do not sell personal data.
We may use trusted service providers for infrastructure, communications, analytics, and support services where necessary to operate our business.
Data Retention
We retain personal data only for as long as reasonably necessary for business, legal, security, or operational purposes.
Security
We implement appropriate technical and organisational measures to protect data, including access controls, encryption, and secure infrastructure practices.
Your Rights
Where applicable under data protection laws, you may have rights to access, correct, or delete your personal data.
If your data is processed through one of our customers’ organisations, please contact that organisation directly.
Changes
We may update this Privacy Policy from time to time by publishing an updated version on this website.
Contact
For privacy-related inquiries, please contact us via our contact form.