RMAONE® New Features
DUGAA RMAONE®: Your first choice of global Return Merchandise Authorization(RMA) management system. RMA system built for manufacturers to manage RMA with B2B clients.
RMAONE is Big-Data driven with cloud-first architecture and accommodates the entire RMA workflow in one system, including client RMA submission, warranty validation, repair quotation, repair quotation for client’s approval, complete RMA and repair analysis.
When creating RMAONE, we didn’t want to create yet another spreadsheet-like application; we created an entirely new generation of software that utilizes big-data, cloud technologies, and distributed systems, so manufacturers can manage and trace current and historical RMA information in milliseconds.
RMAONE® is designed for the following type of manufacturers:
- Interact and manage RMA with your B2B clients
- Manage RMA between Headquarters and branches
- Need to keep track of every product and every component data
- Offer warranty, long term warranties, extended part warranties
- Need to offer after-sales services for their products
- Regulatory Compliance and Sustainable Manufacturing
No matter where the product data is, on ERP, MES, internal systems, or spreadsheets, all related product data can come into DUGAA systems. We bring manufacturers’ product data to life and help companies to build resiliency into the supply chain.
See how DUGAA systems check the Data quality for your product data.
We believe the real power is in simplicity. RMAONE is designed to be used by all users from different technical backgrounds.
A global rollout time frame is typically within days or weeks and the staff training can complete within hours.
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DUGAA RMAONE System - Cloud-based global RMA system
With RMAONE, your global clients and staff can access the system anywhere, anytime at their convenience to check RMA progress, pending tasks and more.
Powered by DUGAA REFLEX 3 technology, RMAONE is a big data-driven system capable of handling and processing millions of records in the blink of an eye.
DUGAA RMAONE helps companies to deal with their global RMA/DOA management.
RMAONE helps the company to organize and process RMA internally as well as provides an interface for their worldwide clients to submit, approve quote and track their RMA.
LIMBO system inside RMAONE improves incoming data quality coming into the RMAONE. LIMBO cross check and verify the data, preventing duplicate data entering into the main system.
Instantly find duplicate records by cross checking all structured records.
DUGAA products are aware of every sub-component in any device. Any interaction with the device or its sub-components can be registered and processed.
Any 3rd-party integration is done through DUGAA API. RMAONE does not read or write directly to your ERP or MES system, instead product data can be imported to DUGAA systems through DUGAA API.
Our API accommodates 3 different methods, (a) Batch processing, (b) Single POST, (c) Stream processing.
Embedded in the applications to perform FTP tasks automatically without human interaction. DUGAA FTP integration is smart and aware of the data quality based on smart patterns.
In addition to default English interface, RMAONE comes with multi-language interface, helping your local and global staff and clients use the system easily.
Email and SMS notifications are available in RMAONE. Email notifications are sent to both Admin and clients. SMS notifications are sent to the Admin. Preferences can be defined in the RMAONE.
RMAONE can be accessed with desktop, laptop or mobile devices. Your clients can easily work on their RMA submission in the warehouse.
Full RMA workflow
RMAONE comes with full workflow from RMA submission, RMA number authorization, analysis, quotation, repair details, shipment to archive, helping your company keep full records of every return product.
Role-based access control plus detailed zone permission, helping companies assign access clearly and let staff focus on their core tasks.
RMAONE provides functions from repair analysis to repair quotation. Engineers can select the fault reasons and repair details created by your internal staff.
Batch process data entry with CSV upload engine. CSV upload are allowed in client company, client address creation and product creation.
Real world warranty management, create exceptional warranty for any batch, lot or serial number. Create warranty per client. Manage sub-component warranty before and after repair. Have different warranty terms between "HQ to Branch" and "Branch to retail" and more.
TAT system calculate the days past and days remaining for each RMA. With advanced visual design, it gives Admin and repair people a full picture of all RMA status at a glance.
Create centralized fault reasons and repair code with multi-currency prices so that your repair engineers can easily analyze the faulty products and choose from the pre-defined selections.
Admin can check the Sandbox details while clients are filling their RMA submission, giving admin pre-alert about the incoming RMA or providing assistance to clients if needed.
Repair engineers can analyze and build up the quotation of every product. RMAONE can load the preset repair price or admin can enter the manual price.
Repair engineers can upload the attachments for every RMA to communicate with client more efficiently and directly.
RMAONE record and process the total return count of every product. Admin can easily find out the return and repair history, providing them insightful information.
Email notification has default SMTP and pre-defined rules, however, it can provide the administrators with the tools to configure single or multiple SMTP(s), decide what events will trigger email notification, and who should receive the notifications.
Key in or scan any product barcode to know the product information or product return history. Get insightful data about every product to improve quality and customer satisfaction.
Create and RMA status report and RMA repair history report with various criteria such as client company, date and report fields.
RMAONE records the system login history and admin action history. Logs can be exported and kept for your own reference.
No more manual key-in. Your clients can use handheld scanner to scan the barcode of any serial number of main component or even subcomponent to submit their RMA list.
Besides using scanner to submit RMA, client can also build up their RMA list first and upload the CSV file for submission.
Clients can scan a barcode and RMAONE will find the product data in milliseconds with accurate warranty information thanks to our REFLEX Big Data technology. Admin can set the access level to the warranty information displayed to end-user or client.
Client can build up their RMA lists from any device, anytime. The data is saved so they can continue working on the RMA lists without worrying data lost or changing computers.
Client can attach one file along with their RMA submission, providing Admin information about the defect products or any additional information related to this RMA.
Client can take pictures directly from mobile or tablet camera right inside the internet browser. RMAONE will attach it to the exact RMA item. It will not even occupy user's device storage space.
Client can see the details of repair quotation and accept or reject itemized quotation, helping your clients to decide how they like to deal with the repairs.
Clients can upload Purchase Order or related documents for the RMA so the admin can view it from the admin system. Saving time and increase efficiency in stead of emailing scattered documents.
Create your worldwide branches and assign clients to each branch. Branch admin can manage their own RMA and Headquarter and overview global RMA.
RMAONE provides multi currency functions. The product and repair prices can be set with USD, TWD, Euro and more, helping you dealing with local customers easily.
Client fault reason presets function help you to better organize the fault reasons from global clients when they submit their RMA returns.
Designed for repair engineers and global clients. Repair engineers can enter the faults by simply scanning the barcode. Global clients can use barcode to enter your preset fault reasons. Increase productivity and efficiency.
Business clients may return a lot of products at the same time per RMA number. To process every item individually and merge them when all is done, you need RMAONE split and merge RMA.
Business clients may return a lot of products at the same time per RMA number. To process every item individually and merge them when all is done, you need RMAONE split and merge RMA.
Thanks to the Big Data technologies in the RMAONE, the system builds up meaningful and insightful analytics for your RMA returns, helping you to get business intelligence of product design, production and client feedbacks.
Multi data center uses DUGAA ORION technology. ORION utilizes numbers of technologies to bring the ultimate performance for high traffic systems.
Equipped with RESTful API, DUGAA API integration allows companies to connect internal systems like ERP or MES systems to DUGAA system.