Warranty management

Manage complex warranty rules

Real world warranty management, create exceptional warranty for any batch, lot or serial number. Create warranty per client. Manage sub-component warranty before and after repair. Have different warranty terms between "HQ to Branch" and "Branch to retail" and more.

Real World Warranty Management

Real world warranty management, create exceptional warranty for any batch, lot or serial number. Create warranty per client. Manage sub-component warranty before and after repair. Have different warranty terms between "HQ to Branch" and "Branch to retail" and more.

Simple Warranty

Set the default warranty based on the product model, and that's good enough for many use-cases. Yes, you can do this with DUGAA RMAONE, but why stop there.

You can set a basic rule, and if the RMAONE does not find any additional rule will fallback to this default rule.

This simplified approach might not be an answer to the real-world demand. Using a primitive system means when an exception to warranty occurs employees need to get distracted and search for documents and cross reference check between systems to determine if the warranty is active or not.

With DUGAA systems the answer to your warranty is instantly available, no matter how complex the rules are.

Real world warranty

The real-world warranty can be, and one product can have multiple warranty results. A single product can have expired warranty for the end user but active warranty between headquarters and branch.

Your sales team may want to give an extended warranty to a customer for an incentive.

Your product manager may decide to give an extended warranty to a Lot-Number or to a series of products which are manufactured within a period.

The warranty might be expired for a product, but the internal component may still have a warranty.

The device might have been repaired, and the warranty of component may exceed the warranty of the device itself.

The real world warranty management can have may scenarios and as your business expands you may need to use one or many of these rule simultaneously.

DUGAA systems calculate all warranty rules within milliseconds

Clients may access to specific part of information for example (display yes or no) or (display month left to end of warranty), while admins and branch employees can get more sophisticated warranty explanations based on their access level.