View client sandbox

View your client sandbox to provide a better customer support

Admin can check the Sandbox details while clients are filling their RMA submission, giving admin pre-alert about the incoming RMA or providing assistance to clients if needed.

RMAONE View Client Sandbox

Did you ever wonder what your clients are preparing to submit their RMA? With DUGAA RMAONE sandbox you can view client sandboxes as your clients are preparing to prepare RMA.

Key advantages of viewing client sandbox

  • Admin can provide support to client before submitting RMA
  • You can prevent many RMA issues and complications before RMA is even submitted
  • With permission from client, admin can help and fix RMA submit problems
  • You are able to use this data to manage spare parts and prepare the right repair resource
  • Get pre-alert notifications for items which have restrict SLA, this will give you enough time to start preparing to dispatch field service or communicate with ASP (Authorized Service Provider).

Small features like being aware of client Sandboxes (before submitting official RMA), not only will improve RMA process but also will improve your clients' experience, customer loyalty and finally brand recognition.