Client RMA attachment

Client can attach an file along with every RMA submission

Client can attach one file along with their RMA submission, providing Admin information about the defect products or any additional information related to this RMA.

Client File Attachment

Clients can attach files at the RMA level and per item level, these attachments can be viewed by RMA admin during RMA submission or while the RMA is in sandbox mode.


Having thousand of clients from across the globe attaching 100's of files per RMA, the number of attachments can grow rapidly year by year.

Optional DUGAA Orion multi data-center can ensure attachments can be uploaded by clients with minimum latency, in later stage for RMA administration and repair process these attachments can be loaded into nearest servers to save every second while downloading attachments


While client is attaching image files from mobile devices or uploading pictures from their computer we do optimize the file format and file size of the images, small step that makes a big difference when storing 100's of thousands of images year by year

Hot and Cold Attachments

While the RMA is in progress the attachments are ready or hot download, this means faster network and storage response. As the RMA attachments age after months, there storage and network priority will be allocated to the latest incoming attachments. Cold attachments may be available for download by admin withing 10 seconds to 3 minutes.

File name conventions

When uploading file, DUGAA system will create random unique but meaningful file_name, including user_code, timestamp and other attributes that can be decoded in later stage, even if the file is completely detached from RMA system.

File Meta-Data

Each file upload goes through a process, which RMA system will collect and store meta data about the file, this will help fast searches (faster than file_system search) and will provide detailed information to the RMA admin.

Files Logs

Every interaction with client attachments, will be logged to be viewed or exported by system admin. The default log covers upload and delete events, while advance log will cover every view event.