Client File Attachment
Clients can attach files at the RMA level and per item level, these attachments can be viewed by RMA admin during RMA submission or while the RMA is in sandbox mode.
Having thousand of clients from across the globe attaching 100's of files per RMA, the number of attachments can grow rapidly year by year.
Optional DUGAA Orion multi data-center can ensure attachments can be uploaded by clients with minimum latency, in later stage for RMA administration and repair process these attachments can be loaded into nearest servers to save every second while downloading attachments
While client is attaching image files from mobile devices or uploading pictures from their computer we do optimize the file format and file size of the images, small step that makes a big difference when storing 100's of thousands of images year by year
Hot and Cold Attachments
While the RMA is in progress the attachments are ready or hot download, this means faster network and storage response. As the RMA attachments age after months, there storage and network priority will be allocated to the latest incoming attachments. Cold attachments may be available for download by admin withing 10 seconds to 3 minutes.
File name conventions
When uploading file, DUGAA system will create random unique but meaningful file_name, including user_code, timestamp and other attributes that can be decoded in later stage, even if the file is completely detached from RMA system.
Each file upload goes through a process, which RMA system will collect and store meta data about the file, this will help fast searches (faster than file_system search) and will provide detailed information to the RMA admin.
Every interaction with client attachments, will be logged to be viewed or exported by system admin. The default log covers upload and delete events, while advance log will cover every view event.