DUGAA TRACER

Supply chain traceability

Traditionally, product traceability was limited to food, retail and product recall. The size of data was small and data structure was simple.

DUGAA Tracer is the next generation of supply chain traceability software, enabling manufacturers to know more about their products at any stage of product life cycle. DUGAA Tracer is built with IoT integration and big-data at its core. By using machine learning, your enterprise may be able to predict and prevent product recalls or problem outbreaks.

DUGAA Tracer

DUGAA Tracer is created based on the success of RMAONE. RMAONE not only revolutionized the RMA process but also created new use-case scenarios in enterprises. Employees from around the world and from different departments were using RMAONE to get product insight even though their work was not related to the RMA process. They all had one thing in common and that was the need for accessing real-time product information, easily and securely.

What they truly needed was the next generation of product traceability software. This was the beginning of DUGAA Tracer.

Tracer uses IoT integration, big-data, cloud technologies, and machine learning to process the flow of product data. Tracer capture, process and analyze the data and finally, it will distribute the information to the end-points, APIs and users.

"You cannot step into the same river twice" Heraclitus

Every product is constantly changing.
DUGAA Tracer is the system that can hold and process all product information from all over the world.
With the emergence of IoT, products are getting smarter and generating more data than ever before.
We believe no two products are the same.

Tracer imports static and dynamic data from multiple systems. For instance, ERP, MES, DUGAA RMAONE, and IoT edge servers.
The data goes through multiple processes and analysis.

Low Latency and Real-Time

Some data have a short life span and are valuable only seconds after the data is generated. So emailing colleague and waiting for spreadsheet report to be exported and emailed back to you isn't going to be a viable solution.

With Tracer, you will have low-latency to real-time feedback.

Semi-Autonomous Workflow

Tracer is built to provide real-time and low latency information. However, human response time can be considered too slow. Furthermore, some processes require 24/7 continuous attention.

Tracer is aware of many business processes and provides tools that enable you to configure new rules and processes. These rules will be executed on intervals or they can be triggered based on conditions and events.

Machine Learning

Tracer is equipped with machine learning. This is essential to establish patterns and behaviors over large datasets. Tracer can provide recommendations and predictions in specific domains.

Core features

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  • Big Data Driven
  • Powered by DUGAA REFLEX 3 technology, RMAONE is a big data-driven system capable of handling and processing millions of records in the blink of an eye.
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  • MES and ERP integration
  • Product information from ERP or MES system, such as manufacture date, serial numbers, MAC address, component lists and more, all can be synched and integrated.
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  • Subcomponent awareness
  • DUGAA products are aware of every sub-component in any device. Any interaction with the device or its sub-components can be registered and processed.
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  • LIMBO system
  • LIMBO system inside RMAONE improves incoming data quality coming into the RMAONE. LIMBO cross check and verify the data, preventing duplicate data entering into the main system.
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  • Messaging system
  • Email and SMS notifications are available in RMAONE. Email notifications are sent to both Admin and clients. SMS notifications are sent to the Admin. Preferences can be defined in the RMAONE.
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Admin system features

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  • Admin access control
  • Role-based access control plus detailed zone permission, helping companies assign access clearly and let staff focus on their core tasks.
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  • Warranty management
  • Real world warranty management, create exceptional warranty for any batch, lot or serial number. Create warranty per client. Manage sub-component warranty before and after repair. Have different warranty terms between "HQ to Branch" and "Branch to retail" and more.
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Advanced features

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  • DUGAA API
  • Equipped with RESTful API, DUGAA API integration allows companies to connect internal systems like ERP or MES systems to DUGAA system.
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  • Multi branch
  • Create your worldwide branches and assign clients to each branch. Branch admin can manage their own RMA and Headquarter and overview global RMA.
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  • Analysis and reports
  • RMAONE generates meaningful and insightful reports for your RMA returns, helping you to get insightful data of product design, production and client feedbacks.
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  • Multi data center
  • Multi data center uses DUGAA ORION technology. ORION utilizes numbers of technologies to bring the ultimate performance for high traffic systems.
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