Enterprise RMA System

RMAONE is the ONE system you need for the entire global RMA process.

RMAONE is Big-Data driven with cloud-first architecture and accommodates the entire RMA workflow in one system, including submission, analysis, quotation, repair, payment, shipment to archive.

There is a reason that RMAONE is part of the workflow of employees of 1000+ companies around the world.

When creating RMAONE, we didn't want to create yet another spreadsheet-like application; we created an entirely new generation of software that utilizes big-data, cloud technologies, and machine learning.

In RMAONE "Every product is unique." ™

RMAONE is aware of every product, every repair history, every warranty rule to the sub-component level.

The information about Engineering Change Notice (ECN), Service Level Agreement (SLA), Turn Around Time (TAT), is always available based on users' access control level. In addition, the system notifies the right staff at the right time by sending and displaying notifications.

Details matter

Did you ever wonder if your repair center has enough spare parts to finish the incoming RMA? RMAONE provides that information.

Product analysis by model sounds OK? We take it a level deeper and have analysis based on Fault Location, Fault Reason, Repair Code, Material Code and Damage Code at the sub-component level.

RMAONE is simple to use and easy to rollout globally

We believe the real power is in simplicity. RMAONE is designed to be used by all users from different technical backgrounds.

A global rollout time frame is typically within days or weeks and the staff training can complete within hours.

×DUGAA RMAONE

Core features

  • Cloud-based RMA System
  • Cloud-based RMA System
  • With RMAONE, your global clients and staff can access the system anywhere, anytime at their convenience to check RMA progress, pending tasks and more.
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  • Big Data Driven
  • Big Data Driven
  • Powered by DUGAA REFLEX 3 technology, RMAONE is a big data-driven system capable of handling and processing millions of records in the blink of an eye.
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  • Global clients
  • Global clients
  • RMAONE helps the company to organize and process RMA internally as well as provides an interface for their worldwide clients to submit, approve quote and track their RMA.
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  • Subcomponent awareness
  • Subcomponent awareness
  • DUGAA products are aware of every sub-component in any device. Any interaction with the device or its sub-components can be registered and processed.
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  • MES and ERP integration
  • MES and ERP integration
  • Product information from ERP or MES system, such as manufacture date, serial numbers, MAC address, component lists, date of sale and more, all can be synched and integrated.
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  • FTP integration
  • FTP integration
  • Embedded in the applications to perform FTP tasks automatically without human interaction. DUGAA FTP integration is smart and aware of the data quality based on smart patterns.
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  • Multi language panel
  • Multi language panel
  • In addition to default English interface, RMAONE comes with multi-language interface, helping your local and global staff and clients use the system easily.
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  • Messaging system
  • Messaging system
  • Email and SMS notifications are available in RMAONE. Email notifications are sent to both Admin and clients. SMS notifications are sent to the Admin. Preferences can be defined in the RMAONE.
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  • LIMBO system
  • LIMBO system
  • LIMBO system inside RMAONE improves incoming data quality coming into the RMAONE. LIMBO cross check and verify the data, preventing duplicate data entering into the main system.
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  • Responsive design
  • Responsive design
  • RMAONE can be accessed with desktop, laptop or mobile devices. Your clients can easily work on their RMA submission in the warehouse.
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Admin system features

  • Full RMA workflow
  • Full RMA workflow
  • RMAONE comes with full workflow from RMA submission, RMA number authorization, analysis, quotation, repair details, shipment to archive, helping your company keep full records of every return product.
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  • Admin access control
  • Admin access control
  • Role-based access control plus detailed zone permission, helping companies assign access clearly and let staff focus on their core tasks.
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  • Product management
  • Product management
  • Admin can set up the product code in RMAONE. Model number is one of the key information while mapping the data coming from ERP or MES system.
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  • Warranty management
  • Warranty management
  • Real world warranty management, create exceptional warranty for any batch, lot or serial number. Create warranty per client. Manage sub-component warranty before and after repair. Have different warranty terms between "HQ to Branch" and "Branch to retail" and more.
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  • TAT management
  • TAT management
  • TAT system calculate the days past and days remaining for each RMA. With advanced visual design, it gives Admin and repair people a full picture of all RMA status at a glance.
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  • View client sandbox
  • View client sandbox
  • Admin can check the Sandbox details while clients are filling their RMA submission, giving admin pre-alert about the incoming RMA or providing assistance to clients if needed.
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  • Fault and repair management
  • Fault and repair management
  • Create centralized fault reasons and repair code with multi-currency prices so that your repair engineers can easily analyze the faulty products and choose from the pre-defined selections.
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  • Full repair process
  • Full repair process
  • RMAONE provides functions from repair analysis to repair quotation. Engineers can select the fault reasons and repair details created by your internal staff.
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  • Repair quotation
  • Repair quotation
  • Repair engineers can analyze and build up the quotation of every product. RMAONE can load the preset repair price or admin can enter the manual price.
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  • Return count
  • Return count
  • RMAONE record and process the total return count of every product. Admin can easily find out the return and repair history, providing them insightful information.
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  • Tracking number
  • Tracking number
  • When the RMA is complete and ready to ship, Admin can enter the tracking number. Client can see the tracking number in their panel, too.
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  • Email notifications
  • Email notifications
  • Email notification has default SMTP and pre-defined rules, however, it can provide the administrators with the tools to configure single or multiple SMTP(s), decide what events will trigger email notification, and who should receive the notifications.
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  • CSV upload
  • CSV upload
  • Batch process data entry with CSV upload engine. CSV upload are allowed in client company, client address creation and product creation.
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  • Product history scanner
  • Product history scanner
  • Key in or scan any product barcode to know the product information or product return history. Get insightful data about every product to improve quality and customer satisfaction.
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  • RMA reports
  • RMA reports
  • Create and RMA status report and RMA repair history report with various criteria such as client company, date and report fields.
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  • Logs system
  • Logs system
  • RMAONE records the system login history and admin action history. Logs can be exported and kept for your own reference.
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Client system features

  • Scan barcode and submit RMA
  • Scan barcode and submit RMA
  • No more manual key-in. Your clients can use handheld scanner to scan the barcode of any serial number of main component or even subcomponent to submit their RMA list.
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  • Client Warranty Calculations
  • Client Warranty Calculations
  • Clients can scan a barcode and RMAONE will find the product data in milliseconds with accurate warranty information thanks to our REFLEX Big Data technology. Admin can set the access level to the warranty information displayed to end-user or client.
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  • Client sandbox
  • Client sandbox
  • Client can build up their RMA lists from any device, anytime. The data is saved so they can continue working on the RMA lists without worrying data lost or changing computers.
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  • CSV upload RMA
  • CSV upload RMA
  • Besides using scanner to submit RMA, client can also build up their RMA list first and upload the CSV file for submission.
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  • Client RMA attachment
  • Client RMA attachment
  • Client can attach one file along with their RMA submission, providing Admin information about the defect products or any additional information related to this RMA.
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  • Direct capture and attach pictures
  • Direct capture and attach pictures
  • Client can take pictures directly from mobile or tablet camera right inside the internet browser. RMAONE will attach it to the exact RMA item. It will not even occupy user's device storage space.
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  • Tracking number
  • Tracking number
  • After the RMA number is authorized, client have an option to enter their tracking number. Admin can see this information directly in RMAONE admin panel.
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Advanced features

  • Multi branch
  • Multi branch
  • Create your worldwide branches and assign clients to each branch. Branch admin can manage their own RMA and Headquarter and overview global RMA.
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  • Multi currency
  • Multi currency
  • RMAONE provides multi currency functions. The product and repair prices can be set with USD, TWD, Euro and more, helping you dealing with local customers easily.
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  • Multi data center
  • Multi data center
  • Multi data center uses DUGAA ORION technology. ORION utilizes numbers of technologies to bring the ultimate performance for high traffic systems.
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  • Fault and repair by Barcode
  • Fault and repair by Barcode
  • Designed for repair engineers and global clients. Repair engineers can enter the faults by simply scanning the barcode. Global clients can use barcode to enter your preset fault reasons. Increase productivity and efficiency.
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  • Micro TAT management
  • Micro TAT management
  • Micro TAT is designed for Admin users to help them in RMA management in details. In every RMA stage, you can set the TAT days and email address to send the notifications.
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  • Split and Merge RMA
  • Split and Merge RMA
  • Business clients may return a lot of products at the same time per RMA number. To process every item individually and merge them when all is done, you need RMAONE split and merge RMA.
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  • Analysis and reports
  • Analysis and reports
  • RMAONE generates meaningful and insightful reports for your RMA returns, helping you to get insightful data of product design, production and client feedbacks.
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  • DUGAA API
  • DUGAA API
  • Equipped with RESTful API, DUGAA API integration allows companies to connect internal systems like ERP or MES systems to DUGAA system.
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Micro systems

  • Embedded Chat
  • Embedded Chat
  • DUGAA Embedded Chat take your system to the next level. Clients can submit the inquiry and the system will help Admin to gather the related information to assist clients.
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  • Data Resources System
  • Data Resources System
  • DUGAA Data Resources System connects all product information needed to create a product data sheet automatically. Data is structured and centralized and can be used as a data hub.
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  • Product Intelligence
  • Product Intelligence
  • Product intelligence help companies to know the past, present and future of every single product to the sub-component level, in real-time, from anywhere, any device.
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