DUGAA

智能化全球協作管理

產品和組件解決方案，完善規格資料，提升全球維修效率、優化維修物料預測

DUGAA專注於解決製造商的複雜挑戰，釋放潛藏、未結構化的產品和零組件資料，我們的創新解決方案能提升生產力、實現全球分部、維修中心、B2B 客戶與供應商之間無縫協作，並提供前所未有的數據洞察。

在DUGAA，我們將後製造流程從分散、混亂，轉變為透明且永續的運作模式。

大多數系統聚焦專注於生產製造階段，但真正的挑戰往往發生在產品出貨之後。後製造環節依然停留在試算表與老舊工具之中，流程分散、操作繁瑣，且缺乏關鍵數據的可視性。

DUGAA透過將產品與零件資料、維修流程、預測分析及永續管理集中於一個現代化平台，幫助製造商實現端到端的可視性與掌控力，提升售後維修、強化供應鏈效率，並以更智慧的方式運營，加速規模擴張。

透過運用大數據、人工智慧與區塊鏈技術，我們的解決方案讓長期被隱藏的產品資料得以重新可視化，並促進內部團隊、B2B 客戶與供應商之間安全且順暢的協作，延展產品使用週期、更智慧的再利用、減少浪費，並推動循環經濟的發展。

A unified system for global operations

全球各分部與維修據點之間無縫協作

Most manufacturers rely on separate systems in each repair site, which means information gets lost, duplicated or delayed. When a region lacks the technical capability to complete a repair and needs to reroute it to HQ, teams often re-enter the same data manually, creating errors and slowing down service.

Our system unifies every repair site into one connected workflow. Our system unifies all repair sites into a single, connected workflow, ensuring seamless transfer of repairs between locations without added administrative effort. Every action, component, and timeline is clearly tracked, keeping global teams aligned and enabling faster, more consistent service for customers.

與客戶與供應商之間更順暢高效的合作

Most systems are built only for manufacturers’ internal use. Our solution is designed for large scale collaboration. Manufacturers can work directly with global B2B clients and suppliers in one connected environment, with shared, permission based visibility into repair cases, component details, repair quotations and material purchasing needs. Everyone stays aligned, communication is clearer and smoother, and there is no more back and forth through emails or phone calls.

This reduces delays, improves accuracy and keeps the entire repair ecosystem moving smoothly.

Your global product insights. Data-driven solutions for every challenge

精深至序列號與零組件層級的可追溯性

Most typical systems stop at the product level or only understand part numbers. This makes it difficult to track failures, manage warranty accuracy, or understand the real lifecycle of a device.

Our system gives you full visibility down to every component and every serial number, even when multiple units share the same part number. You gain a complete, enriched layer of multi-dimensional product and component insights, with a continuous history of repairs, replacements, client interactions and supplier data. This unlocks precise warranty validation, stronger root cause analysis and a far more reliable service operation.

即時、分段保固驗證

Most manufacturers still rely on scattered systems for warranty checks, which slows down repairs and often returns incomplete results. In a real supply chain, coverage differs by HQ, regional branches and B2B customers, and components inside a product carry their own warranty terms. Legacy tools cannot verify this end to end, especially at serial level.

Our system validates warranty instantly across all tiers and down to each component. Teams get a clear yes or no in seconds, with no manual search or escalation to HQ.

智慧化零件生命週期與替代料管理

Manufacturers must support products for years or even decades, yet most systems cannot predict when parts will be returned for repair, when stock will run out or when suppliers will discontinue critical components. Traditional planning tools rely on averages rather than real behavior at each repair site, which leads to shortages, last time buy panic and costly excess inventory.

Our system uses big data, AI and advanced modeling to create a true intelligence layer across the entire parts lifecycle. It predicts the material you need, aligned to each B2B customer’s required service length. This helps teams plan confidently, avoid disruption and manage obsolescence long before it becomes a risk.

多階層級供應商透明度

We do more than help manufacturers collaborate with their immediate suppliers. We extend visibility across deeper tiers of the supply chain.

Sanctions, tariffs, geopolitical shifts and national security concerns all demand a clearer understanding of where components come from and how they move through the network. Our platform delivers this by connecting not only direct suppliers but also n tier suppliers through controlled, non trade secret component data sharing. This uncovers hidden dependencies, highlights risks earlier and strengthens repair readiness when conditions change.
With visibility across the full component chain, manufacturers can plan repairs more confidently, manage disruptions proactively and maintain a more resilient service operation.

Frequently Asked Questions

No, our solution complements your existing ERP system. We help manufacturers enhance efficiency, improve data visibility, and enable seamless global collaboration, areas where traditional systems often face challenges.

Many enterprise systems focus solely on product manufacturing. Traditional ERP, MES, and PLM systems, whether commercial or custom-built, often originate from the PC era, making them difficult to use and challenging to integrate with modern technologies. Also, the challenge lies in the sheer size and complexity of the data involved. Manufacturing data is vast, often unstructured and dispersed across multiple systems.

DUGAA helps manufacturers manage the product-component data journey after the product is made. Critical post-manufacturing tasks, such as accurate product specifications, repair workflows, repair material planning, and lifecycle management, become essential. However, visibility into product and component data after manufacturing is often limited.

Depending on the solution, DUGAA supports manufacturers in enabling internal team collaboration across branch offices and repair centers, streamlining coordination with B2B clients worldwide and suppliers across the supply chain.

Depending on the solution, we offer batch CSV uploads and API integrations to help you seamlessly import the required data.

Unlike other systems that may lack data quality checks or focus only on basic parameters, DUGAA employs multi-dimensional data validation that goes beyond the basics. Our system performs cross-field data quality checks, ensuring that every record undergoes rigorous validation. Each entry is verified through hundreds of operations executed within nanoseconds to microseconds, allowing us to assess the quality of a single data row in mere milliseconds.

Typically, the basic required data represents only 10–20% of the full picture. What truly unlocks value is capturing the ongoing operational data behind the scenes. Our system provides robust workflows for admin users to input and manage daily operations directly within the platform. This continuous data capture connects all data points, transforming disconnected entries into rich, multi-dimensional relationships. By moving beyond static, two-dimensional spreadsheets, we enable dynamic, high-performance visibility into product and component data. This is something traditional systems simply cannot achieve.