Big Data RMA System
RMA ONE - Big Data Driven, Cloud-based RMA System
DUGAA RMA ONE is the next generation Cloud-based RMA system that utilizes big data to provide an incredible insight to your RMA. It is powered by DUGAA REFLEX 3 technology. This means it can process a billion records of data in milliseconds and perform critical tasks like warranty calculations or finding repair history for sub-components of the device.
The name RMA ONE was chosen since it truly reflects our RMA system. Traditionally handling one RMA involved switching between various platforms from telephone, fax, email, ERP systems to Excel and web based tools. With DUGAA RMA ONE you will have one and only one system to do all the RMA process from submission, authorization, revision, shipping, repair, quotation, syncing data with ERP systems, loading data from MES systems and finally dispatching the products. Through innovative design of RMA sandboxes, even your RMA employees can perform necessary support before RMA submission, helping your clients to efficiently prepare the RMA list.
Every stage of RMA from client RMA submission, authorization to shipments of RMA has been accommodated into DUGAA RMA ONE elegantly.
Client Sandbox at RMA submission stage is the tool that will take your client experience to the next level. This feature allows administrators to assist clients prior to RMA submission.
DUGAA RMA ONE can be integrated with repair process. Therefore, all stages of repair workflow from diagnostics to repair costs can all be done in one single system.