DUGAA RMA ONE RMA System

    Big Data RMA System

    RMA ONE - Big Data Driven, Cloud-based RMA System

    DUGAA RMA ONE is the next generation Cloud-based RMA system that utilizes big data to provide an incredible insight to your RMA. It is powered by DUGAA REFLEX 3 technology. This means it can process a billion records of data in milliseconds and perform critical tasks like warranty calculations or finding repair history for sub-components of the device.

    The name RMA ONE was chosen since it truly reflects our RMA system. Traditionally handling one RMA involved switching between various platforms from telephone, fax, email, ERP systems to Excel and web based tools. With DUGAA RMA ONE you will have one and only one system to do all the RMA process from submission, authorization, revision, shipping, repair, quotation, syncing data with ERP systems, loading data from MES systems and finally dispatching the products. Through innovative design of RMA sandboxes, even your RMA employees can perform necessary support before RMA submission, helping your clients to efficiently prepare the RMA list.

    Every stage of RMA from client RMA submission, authorization to shipments of RMA has been accommodated into DUGAA RMA ONE elegantly.

    Client Sandbox at RMA submission stage is the tool that will take your client experience to the next level. This feature allows administrators to assist clients prior to RMA submission.

    DUGAA RMA ONE can be integrated with repair process. Therefore, all stages of repair workflow from diagnostics to repair costs can all be done in one single system.

    Features

    DUGAA RMA ONE

    Cloud-based Return Material Authorisation System. Based on big data-driven DUGAA REFLEX 3 technology, RMA ONE can handle millions of serial numbers in milliseconds. RMA ONE helps enterprises manage the day-to-day return materials efficiently and productively.

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    Big data-driven technology

    Powered by REFLEX 3 technology, RMA ONE is a big data-driven system capable of handling and processing millions of records in the blink of an eye.

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    Paperless and accurate

    RMA ONE simplifies the return materials handling process from client submission to RMA report creation.

    Accelerate productivity and improve efficiency

    The workflow is simple and clear.

    Staff in different departments can view and see their tasks. The systems helps them to complete each RMA stage.

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    Access anywhere, anytime

    With DUGAA RMA ONE, your staff and your clients can access the system anywhere, anytime at their convenience. The progress can be checked immediately.

    User activity logs

    The system logs the users’ activities. This gives the information and traceability for your company when finding out the issues when problems occur.

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    Gather insightful feedback

    By using DUGAA RMA ONE, the product return information can be used to improve the production or design and helps manufacturers gather insightful feedback.

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    Modules

    Advanced Access control

    Advanced Access control

    DUGAA Advanced Access Level Control helps companies to set up the safety mechanism for the staff using the system.

    LIMBO

    LIMBO

    Either structured or unstructured data, LIMBO improves the data quality with atomic operations.

    CSV, JSON, XML tools

    CSV, JSON, XML tools

    Design to speed up the importing and exporting the data to and from DUGAA systems also to detect errors and provide a set of functionalities to rectify errors.

    MES Integration

    MES Integration

    Smart and flexible module that can read and sync data with Manufacturing Execution System (MES).

    ERP Integration

    ERP Integration

    Smart and flexible that can read and sync data with Enterprise Resource Planning (ERP).

    DUGAA API Integration

    DUGAA API Integration

    All DUGAA products have options to be equipped with RESTful API.

    FTP Tool

    FTP Tool

    Designed to automate many FTP tasks such as downloads and verification of files.

    Multi-Data Center

    Multi-Data Center

    DUGAA cloud based solutions are build with multi-data center architecture in mind.

    Document Generator

    Document Generator

    Set the templates and export product data sheet or other data into PDF with a few clicks.